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  • Home
  • Fire Compliance
  • On-Site Training
    • Basic First Aid
    • Basic Life upport
    • Cardiac First Responder (CFR)
    • Confined Spaces
    • Dignity & Respect at Work
    • Documentation & Record Keeping Management
    • DSE Awareness
    • Fire Safety Awareness
    • Fire Safety for Managers / Employers
    • Fire Warden
    • Fire Warden Instructor
    • GDPR Training
    • Health & Safety for Employees
    • Health & Safety for Managers / Employers
    • Manual Handling
    • Managing Violence & Aggression
    • People / Patient Handling
    • Record Management
    • Report Writing
    • Risk Management
    • Safety Reps Course
    • Safeguarding Vulnerable Adults
    • Safeguarding Vulnerable Children
    • VDU Assessor
  • E-Learning
    • Basic First Aid
    • Dignity & Respect at Work
    • DSE Awareness
    • Fire Safety Awareness
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    • Health & Safety for Managers / Employers
    • Infection Prevention & Control
    • Lead Worker Representative
    • Safeguarding Vulnerable Adults
    • Safeguarding Vulnerable Children
    • Slips Trips & Falls
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Managing Violence & Aggression
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Course Aim
This course will explore the dynamics of violence and aggression and will equip the participant with the knowledge and skills to identify different aggressive styles. It will also equip the participant with the key skills for managing violence and aggression and the ability to review constructive strategies for managing and resolving violent and aggressive situations.
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Who should apply?
This course is aimed at anyone who is dealing with the public or patients who may be subject to violent or aggressive moods/outbursts.

Course Content
  • Introduction
  • Characteristics of Violence & Aggression
  • Legislation
  • Styles of Violence & Aggression
  • Body Language
  • Conflict Triggers & Responses
  • Perception & Understanding
  • Effective Communications
  • Effective Strategies
  • Recording Violence and Aggression
  • Reporting Violence & Aggression
  • Dealing with victims of Violence & Aggression
  • Course Summary
Onsite Training
We can come to you - wherever you are, with workshops and training sessions tailored to your specific needs.
Get a Quote

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Health Safety & Fire Compliance
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  • Home
  • Fire Compliance
  • On-Site Training
    • Basic First Aid
    • Basic Life upport
    • Cardiac First Responder (CFR)
    • Confined Spaces
    • Dignity & Respect at Work
    • Documentation & Record Keeping Management
    • DSE Awareness
    • Fire Safety Awareness
    • Fire Safety for Managers / Employers
    • Fire Warden
    • Fire Warden Instructor
    • GDPR Training
    • Health & Safety for Employees
    • Health & Safety for Managers / Employers
    • Manual Handling
    • Managing Violence & Aggression
    • People / Patient Handling
    • Record Management
    • Report Writing
    • Risk Management
    • Safety Reps Course
    • Safeguarding Vulnerable Adults
    • Safeguarding Vulnerable Children
    • VDU Assessor
  • E-Learning
    • Basic First Aid
    • Dignity & Respect at Work
    • DSE Awareness
    • Fire Safety Awareness
    • HACCP Level 1
    • HACCP Level 2
    • Health & Safety for Employees
    • Health & Safety for Managers / Employers
    • Infection Prevention & Control
    • Lead Worker Representative
    • Safeguarding Vulnerable Adults
    • Safeguarding Vulnerable Children
    • Slips Trips & Falls
    • Time Management
    • Understanding Alzheimer's & Dementia
  • Petroleum Industry
  • Retail Industry
  • Healthcare Industry
  • Student Log In
    • Make a Payment
  • Contact Us
  • PAT Testing