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Managing Violence & Aggression
​Course Aim
This course will explore the dynamics of violence and aggression and will equip the participant with the knowledge and skills to identify different aggressive styles. It will also equip the participant with the key skills for managing violence and aggression and the ability to review constructive strategies for managing and resolving violent and aggressive situations.
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Who should apply?
This course is aimed at anyone who is dealing with the public or patients who may be subject to violent or aggressive moods/outbursts.

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Course Content

• Introduction
  
• Characteristics of Violence & Aggression
  
• Legislation
  
• Styles of Violence & Aggression
  
• Body Language
  
• Conflict Triggers & Responses
  
• Perception & Understanding
  
• Effective Communications
  
• Effective Strategies
  
• Recording Violence and Aggression
  
• Reporting Violence & Aggression
  
• Dealing with victims of Violence & Aggression
  
• Course Summary

Onsite Training
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